Teamwork Desk
Manage your helpdesk & support your customers when you’re on the go.
Support customers from anywhere, at any time with the Teamwork Desk helpdesk app. Keep an eye on customer activity, create new tickets in the field and manage existing tickets no matter where you are — lounging by the pool, traveling by train, or hiking in the hills, we’ve got you and your customers covered.Key Features: • Manage your help desk on the go with full dashboard access • Create new tickets and reply to existing tickets while you’re away from your desk • Quickly assign and manage requests with bulk updates on ticket priority, status, inbox and much more • Add private notes to tickets to collaborate with your team • Review and sign-off on replies from agents enrolled in training • Generate time logs on all replies • Search tickets • Manage agents, customers and company profiles • Create tasks directly in your linked Teamwork Projects installationQuestions? Click on the App Support link below and well be more than happy to help!Love the app? Leave a quick review below!Everything! This is a brand new app offering access to nearly all areas of Teamwork Desk.
Support customers from anywhere, at any time with the Teamwork Desk helpdesk app. Keep an eye on customer activity, create new tickets in the field and manage existing tickets no matter where you are — lounging by the pool, traveling by train, or hiking in the hills, we’ve got you and your customers covered.Key Features: • Manage your help desk on the go with full dashboard access • Create new tickets and reply to existing tickets while you’re away from your desk • Quickly assign and manage requests with bulk updates on ticket priority, status, inbox and much more • Add private notes to tickets to collaborate with your team • Review and sign-off on replies from agents enrolled in training • Generate time logs on all replies • Search tickets • Manage agents, customers and company profiles • Create tasks directly in your linked Teamwork Projects installationQuestions? Click on the App Support link below and well be more than happy to help!Love the app? Leave a quick review below!Everything! This is a brand new app offering access to nearly all areas of Teamwork Desk.
Read trusted reviews from application customers
I like the revamp. Seems like a wrapper on a responsive site. One feature I'd like to see worked in is an account switcher.
Great work. I guess If this desk feature is added to the actual Teamwork app instead of having separate, it'd have been more better.
Login loop. Doesn't load
No ability to create a new ticket is crazy. Also, it would be nice to have the ability to navigate between other Teamwork apps i.e. Project, CRM
Useless. Downloaded so I could answer tickets with screenshots from my phone but it doesn't allow attachments in replies so I'm stuck emailing attachments to myself to attach on desktop which is what I was trying to make more efficient.
Sub Par Notification Settings. I want the option to set notification that I receive a ticket for.
Works perfectly after rebooting phone and reinstalling. UPDATE. It seems like it has an issue after first opening. Reinstall, open ,works. Close, no longer works and is stuck at the account list. You can choose anything. Adding and removing the account doesn't do anything. I have to reinstall for it to work again one time. I do see a quick pop-up asking for Storage permission but it goes away and gets stuck at the account screen. Hope that helps.
Perfect for keeping up with tickets on the go. Very similiar to the desktop version. Able to process and close out some tickets right from the app. Would get 4 stars if the ability to add tags was included. In some cases tags are vital and required for our team so the lack of that feature is significant.
I love Desk! And the mobile app is a great complement to its more mature, feature-rich desktop version. Perfect for quickly checking tickets while on the go!
Well, for me it does work, even if some key features are missing (unable to copy text from ticket i.e.).